Dell Latitude 5310 13.3" Laptop: 10th Gen i5 16GB RAM 256GB SSD 1.3kg Warranty
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Dell Latitude 5310 13.3" Laptop: 10th Gen i5 16GB RAM 256GB SSD 1.3kg Warranty is backordered and will ship as soon as it is back in stock.
Delivery information
Delivery information
Delivery Information
When ordering with GreenGreenStore, we offer:
- Fast & Free delivery: a next weekdays service (DPD) in most of the UK (2 days in the Highlands/NI & remote areas).
- Order before 11AM Monday to Thursday for next day delivery. We do offer a Saturday delivery option for a small charge for orders made before 11AM on a Friday. The Saturday option must be chosen at checkout, otherwise orders will be delivered on Monday (excluding bank holidays).
- The courier will always be fully insured, for your peace of mind.
- You will not be able to choose the options of leave at a safe place or with a neighbour, due to the value of the goods sold.
- You will be able to collect your order from a DPD parcel shop if are unable to be in for your delivery, you will need ID to collect your order.
- DPD may occasionally deliver your order to a parcel shop if you are not in, rather than retry delivery.
Returns/Refunds
- 30-days Return Period (the return is pre-paid, read more here).
- Refunds will be issued within 2 business days once we have received your return. Once issued, it may take between 2-10 days for the funds to appear on your original payment method, this varies based on the source used. See our FAQ for more information on returns.
Item condition:
Note: keypad backlight is not working (sold as non-backlit); sims tray cover not included. Checked and tested by our technician (the photos are from the listed unit). Comes with charger, in repacked box. Has a 3-month RTB warranty with us. The service tag shows 2023 Dell warranty (we're unable to transfer the ownership, sometimes still be serviced, see photo 3). The inside looks and screen look good (some signs of use; slightly shiny trackpad, etc). The outside casing has noticeable signs of use (noticeable paint wears / marks around the edges / casing / base) cosmetic only, performance wont be affected. The battery holds at least 90% capacity (HWMonitor estimation only). No DVD drive. Sold on the VAT Margin Scheme (VAT cannot be claimed back).
Spec (of the listed unit):
- 10th Gen Intel Core i5-10310U Quad Core Processor (1.70Ghz, TurboBoost to 4.40Ghz, 8 threads)
- The real-world performance is not far from the 10th Gen Core i7-10510U
- 13.3-inch FHD IPS Display (1920x1080, Anti-glare, non-touch)
- Ports on this device allow for multiple external displays
- 16GB RAM included (upgraded from 8GB)
- 256GB SSD (M.2)
- Windows 10 Pro 64 Bit
- Non-Backlit UK keyboard
- Networking: Wireless AX, Bluetooth, no WWAN
- Ports: 2x USB Type-A, 1x USB-C (TB3), 1x HDMI, 3.5mm combo jack, Lock slot, micro SD Card slot
- Features: Speakers, Webcam
- Battery: Primary Built in
- Dimension (w x d x h): 305.70 mm x 207.50 mm x 19.71 mm; approx 1.22 kg
What's included:
- Dell Latitude 5310 Laptop
-
Dell AC Adapter (with UK power cord)
- EU buyer? If you'd like for us to include the EU plug cable, instead of the UK plug cable - just leave a note at checkout
VAT:
This item is sold under HMRC's VAT Margin Scheme (as result you will not be able to claim-back the VAT on this purchase). Under the margin scheme, the total listed price is inclusive of VAT - the invoice will only display the total price, the VAT portion cannot be separately displayed as per accordance to the HMRC's VAT Margin scheme requirement.
Peace of mind:
We include a 3-month return to base coverage from the date of arrival.
Our technician will provide support (simply contact us). If the initial remote diagnostics shows the need, we may request for you to get the item to us for servicing (within 30 days, repair/replace, or refund available); after the initial 30 days, a refund will only be arranged if repair or replacement is not possible. After the initial 30 days, the onus of the postage cost is with the buyer.
- During the service, we cannot be held responsible for any data loss that may occur, as we may be required to reinstall the Operating System (which will erase previous data). We are unable to offer data recovery (as a good practice, we advise our customers to regularly backup their data).
- This does not apply to cosmetic wear due to use, nor existing issue(s) already noted in the original listing, nor does it cover any consumable part (e.g. the battery). During the service, if damage due to misuse is found, e.g. liquid / drops, cracked glass, etc, then the cover will be voided (set out fully in the "additional return policy details" below).
- Dell laptop's service tag may show remaining manufacturer's warranty - any of such warranty will not be included as a part of the listing & should be regarded as a bonus strictly (this is because whilst often the manufacturer may service it without an ownership transfer, to be clear a transfer is sometimes required for laptops to be serviced), as such we stand by our own RTB warranty only as a part of this listing.
Grade Opened Box / Never Used:
A like-new unit, may be an open box product or may have been unsealed by us. These units will not have been by an end user, only by our in-house technicians.The laptop may have very small wears and/or marks, however these must be very limited or almost unnoticeable.
Grade A:
This is a laptop that has a very good condition screen. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.
Grade B:
This describes a laptop with a good condition screen, with faint pressure marks, surface marks and up to 2 stuck pixels. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base.
Grade C:
This is used to describe any laptop with a screen that could be described as in a functional condition (visible pressure marks & surface marks, over 2 stuck pixels). There could be heavy wear on the keyboard, trackpad or palmrest and there may be heavy wear and small marks on the exterior such as the lid or base.
- Hardware warranty included. All items we provide include some Return-to-Base (RTB) hardware warranty with us (UK-wide only). This duration varies between 3 to 12 months, this is stated in the product description tab on each product page. This limited hardware warranty does not include accidental damage cover (e.g. from liquid damage/drops, etc). The battery & the charger both have 30 days warranty only.
- Warranty Extensions: Warranty upgrades can be made during checkout, they can be selected just to the right of the product images above, or within 30 days of your order only, any warranty upgrades ordered more than 30 days after your order, will not be eligible for the extended coverage & will instead be refunded. Both the included warranty duration, and any upgraded warranty duration would remain a limited hardware warranty, and does not cover for liquid nor accidental damage.
- Manufacturer Warranty: Items are backed by our in-house warranty period only, any remaining manufacturer warranty is not considered to be included as part of the listings. It should be regarded as a bonus only and we cannot guarantee that this will be honoured by the manufacturer.
- Support: Our technicians will provide support within our in-house RTB warranty period. If you need warranty support, you may email us on contact@greengreenstore.co.uk, or reach us via the live chat, or office phone on 01782976280, Our office hours are 9am to 5pm weekdays. We can provide a basic level of software support.This includes simple Windows setup tips, etc (to help you getting started). To be clear: detailed software support, third party software support & software training is not included.
- Repairs: Warranty Repairs can take an estimated 7-14 working days from when we receive the item. This may vary depending on the type of repair and the availability of parts if required. We do not offer any data recovery service, backing up your data is your responsibility. Within the first 30 days, we'll pay the postage cost to collect the item (for repair/replacement). After the first 30 days, we'd ask the customers to safely send the items to us (we'll still pay to send it back to you).
Are the prices on the website inclusive VAT, or exclusive of VAT?
The prices we quote on the website are inclusive of VAT, so there is no additional VAT charge to worry about.
What is the VAT Margin Scheme?
This is frequently used for second hand goods / refurbished products - where the price you see includes the VAT, but the VAT cannot be claimed back, nor displayed separately on the invoice.
What is Standard VAT?
Goods sold on this include the 20% UK VAT & if you’re a VAT registered business you may be able to claim this back.
How do I know which one it's sold on?
Items on Standard VAT will show the Ex VAT price below the price including VAT. All items will have a small line below explaining which it is sold on. The item description will also confirm which VAT an item is sold on.
Can I claim back the VAT on purchases on the GreenGreen Store?
1. If you're eligible to claim-back the UK VAT normally (e.g. you're a VAT registered company or a similar entity), then you should be able to reclaim the VAT, if the item is sold as "Standard VAT" (as in it includes the 20% VAT). Some of the items on the GreenGreenStore are sold on the Standard VAT scheme.
2. If a product, however, is sold on the VAT Margin Scheme, then you cannot claim the VAT back (the VAT is included in the price, but cannot be separately displayed).
3. If you're a private individual, this does not affect you. The price you see is the price you pay.
Payment options
PayPal, Klarna & cards are accepted. Your payment information is processed securely. We do not store card details nor have access to your card information.
Why Choose GreenGreenStore®
Buying refurbished & like-new laptops could save you up to 65% on the original price (RRP) & is better for the environment (saves up to 60% carbon footprint vs buying new). We focus on the products from the well-known brands, which we are confident about recommending. They've been thoroughly checked & tested through our processes (by our technicians). You could be assured that we pride ourselves on the quality products we sell, and the service we provide. Find more about us here.
