Warranty & Repairs:
All items include a 3 month Return to Base warranty by us (unlessotherwise stated on the listing), this begins on the date of arrival.
Our technicians will provide support withinour warranty period for hardware only. This does not include software support nor is accidental/liquid damage covered.
If you need warranty support, you may email us on contact@greengreenstore.co.uk, or reach us via the live chat, or office phone on 01782976280.
Our office hours is 9am-5pm weekdays.
Need support?
If it cannot be resolved remotely, we may request you to send your item to us. Backing up your data is your responsibility. Your computer will be reset during the repair (your data will be lost). We do not offer any data recover service.
Back-up your data regularly
We cannot be held responsible for any data loss that may occurwhilst your item is in our possession. We recommend that our customersback up their data before sending their item to us.
We stand by our in-house warranty period
Any remaining manufacturer warranty is not considered to be includedas part of the listings. It should be regarded as a bonus only and wecannot guarantee that this will be honoured by the manufacturer.
Item damaged in transit?
In case of damage in transit, please inform us in writing, nomore than 7 working days after the delivery. We're reachable oncontact@greengreenstore.co.uk, or the live chat.
Warranty Exclusions:
Updated on the 12th Feb 2022. We reserve the right to update the exclusion clauses without notice.
The in-house warranty provided by SMT Commerce Ltd (Trading asGreenGreenStore) shall not apply, regardless of whether the Product isin-warranty, or out of warranty, in the following situations:
- TheProduct is damaged by accident, abuse, catastrophe, improper use(including failure to heed instructions or warnings), impropermaintenance, inadequate packaging, neglect, misuse, operator error. Ifyou require accidental coverage, please consider liaise with a 3rd partyinsurance provider.
- Normal wear and tear, including withoutlimitation, to a Product or Product accessory or part that is consumableor expendable. Both the charger & the battery shall have 30 dayswarranty with us only.
- Damage to or loss of any data, program, orremovable storage media; we suggest for our customers to frequentlybackup their data externally & on the cloud.
- The Product isdamaged due to alterations, changes, modifications, repair, or otherservices performed by a third party that is not authorized by SMTCommerce Ltd.
- The Product is damaged by external causes, includingbut not limited to, corrosion, falls, environmental factors (includingtemperature and humidity), power failure, faulty power supply, airconditioning, operator, data communications system failure ormalfunction.
- Loss of your item after the delivery (we suggestreviewing home insurance or personal insurance products to ensureadaquate coverage).
- Hardware or software incompatibility issue(s). Wecan optionally assist with basic Windows troubleshootings, however wedo not currently provide software specific support, we suggestcontacting the vendor of softwares to confirm compatibility (or checkingthe said app's minimum hardware requirements) before purchasing thelaptops.
- Installation, relocation, or removal of Product or any accessories, apparatus, attachments or other devices;
- Productaccessory, apparatus, attachment, or devices that are not originallybundled with the Product, or is not provided by SMT Commerce Ltd;
- Product that is not purchased from the GreenGreenStore Online Store.