Where support is needed, we aim to assist our customers, so you could get up and running on your laptop. For Example - should you like to return the laptop, then as a part of our 30 -days no-hassle return:
- If the reason of return is "changed mind / I didn't like it", then we will arrange the return postage option at our cost (pre-paid, no need to print anything).
- If the item was not as described / does not function upon the delivery, then we will arrange the return postage option at our cost (pre-paid, no need to print anything).
- We'd require for the warranty sticker on the device to not be voided/tempered with to remain eligible for our refund.
What happens next?
Once the laptop safely gets back to us - we'll promptly process a refund & hope to serve you in the future. We do ask our customer to contact us first (firstname.lastname@example.org) before returning anything. It is a good practice to reset the laptops before sending it to us. It'll of course, be wiped again when it arrives onsite by our technicians.