Refurbished means a product has gone through a thorough process to ensure it functions properly. All products are checked thoroughly and are checked again before dispatch.
What's Great About Buying Refurb Laptops:
Buying refurbished & like-new laptops could save you up to 65% on the original price (RRP) & is better for the environment (save up to 60% carbon footprint vs buying new). We stock a wide range from the top brands that you could trust: including Dell Laptops (Latitude, Precision & XPS), HP Laptops (EliteBook, ZBook), and Lenovo Laptops (ThinkPad, Yoga) plus more. The Gaming range is popular & the Grade A range consists of the premium cosmetic condition devices (other cosmetic grades offer more accessible prices). All laptops are backed by our warranty & are ready to ship. Have any question? See our FAQ page, or get in contact.
Refurbished Laptop FAQs
What Does Refurbished Mean?
How Does Grading Work?
What Warranty Do Your Laptops Have?
Our own in-house limited hardware warranty (RTB) which comes with each product, is individually stated on the individual product listing (this includes the AC charger which ships with our orders, where applicable).
The limited hardware warranty does not include software support, nor does it cover you against any accidental damage; nor the theft or loss of your device. The consumable parts (including the laptop battery) will have a 30-days RTB warranty with us only.
Any remaining manufacturer warranty is not considered to be included as part of the listings. It should be regarded as a bonus only and we cannot guarantee that this will be honoured by the manufacturer.
Can I extend the warranty?
We do offer warranty extensions on many of our products which can be selected in the upgrades section or purchased within 30 days of a previous order. Extensions for previous orders can be purchased here.
Both the included warranty duration, and any upgraded warranty duration would remain a limited hardware warranty, and does not cover for liquid nor accidental damage.
Why Is There More Than One Of The Same Model Listed?
A product of the same model may have a separate listing to another product of the same model. This can happen for several reasons, including but not limited to: the condition of each product is different; the technical specification of each product is different.
What Payment Options Do You Accept?
You can either pay by PayPal, ShopPay, or use Klarna (soon to be added). With PayPal you can either pay by signing into your own PayPal account, or you can choose to pay by debit or credit card. AmazonPay, ShopPay, and PayPal allow for easy payment from Visa, MasterCard, Maestro and American Express cards. Klarna gives you the option to either pay 30 days later or 'slice it in 3' (limited to purchases under £1000). Eligibility for Klarna is determined entirely by Klarna.
How Will My Order Be Delivered?
We use fully insured courier services - typically DPD - for your peace of mind. Orders place before 11am, Monday to Friday, will be dispatched the same day. Orders after 11am will be dispatched on the next working day.
You will not be able to choose the options of leave at a safe place or with a neighbour, due to the value of the goods sold. You will be able to collect your order from a DPD parcel shop if are unable to be in for your delivery, you will need ID to collect your order. DPD may occasionally deliver your order to a parcel shop if you are not in, rather than retry delivery.
We do off an optional Saturday upgrade which can be chosen during the checkout process for a small charge. Orders must be placed before 11am on Friday for Saturday delivery, late orders will be dispatched on the next Monday (excluding bank holidays).
What Is The Difference Between Margin VAT And Standard VAT?
VAT could be could be confusing enough! Most people will not have heard of the VAT Margin Scheme, and will only be aware of the more common form of VAT - Standard VAT. Hopefully the explanation beneath clears things up for you.
What is standard VAT? Goods sold on this includes the 20% VAT & if you’re a VAT registered business you may be able to claim this back.
What is the VAT Margin Scheme? This is frequently used for second hand goods / refurbished products - where the price you see includes the VAT, but the VAT cannot be claimed back, nor displayed separately on the invoice.
How does the VAT Margin Scheme affect you? If you’re a consumer, then it doesn’t affect you at all! The price you see is the price you pay. If you're a VAT registered businesses (or other such organisation that could normally claim back the VAT on eligible purchases), then you will not be able to claim back the VAT on the goods sold on the VAT margin scheme.
You might sometimes find it more economical to buy the same product on the Standard VAT scheme.We recognise that businesses (B2B), and household consumers (B2C) often need different products. As a result, we’re gradually stocking more business focused laptops on the Standard VAT scheme, whilst keeping the VAT margin scheme range for the consumers.
For more information, visit our FAQ page.