All of our completed orders are followed by our “order confirmed” email. Check your inbox and spam folder for a confirmation email. If you have not recieved one then your payment may have been declined.

The transaction is not completed: If a transaction is declined by the issuer you would not receive an order confirmation email. The fund may temporarily show as “pending”, it is not charged by GreenGreen Store & will be back with you within the standard time.

The transaction was completed: If the transaction was completed, but was subsequently flagged by the payment system, then GreenGreen Store may get in contact by email to notify of the order cancellation (typically within 1-2 business days). The refund will be back in the funding source within the standard refund time (approx 5-7 days).

• Use an alternative payment method: If your card payment continues to be declined, consider using a different payment method, such as PayPal. For some customers (business customers in particular), if the initial card payment doesn’t go through, using PayPal as the next payment method can often be effective (with exactly the same card / info).
• Klarna or PayPal credit funded transactions will only complete if they are approved by Klarna or PayPal (they set the approval criteria, and GreenGreen Store cannot override this); if declined, we’d suggest contacting the relevant institutions for more information.
• Verify the card information: Double-check that you have entered the correct card number, CVV, and expiration date.
• Check the account balance: Ensure that there are sufficient funds in the account linked to the card.
• Contact your bank: If you are still experiencing issues, contact your financial institution for further assistance. They may provide insights into why the transaction was declined and help resolve the issue.

Tips on how to make more smooth payments in the future:

• Security checks: Complete the SMS One Time Passcode (OTP) / 3D Secure Protection by your bank when prompted (or card issuers). This helps them to verify it’s you buying online. Completing this is typically required.
• Ensure a consistent billing address: Make sure that the billing address you provide during the transaction matches the one associated with your card. This can help avoid declines due to address mismatches.
• Consider your VPN usage at checkout: Some financial institutions may flag transactions as suspicious if they originate from a different country or region, which can happen when using a VPN. Should a payment be declined when you’re on a private & secure internet connection with VPN active, then it may be useful to consider disabling VPN during the checkout to avoid triggering fraud detection systems. However, do so at your own responsibility. Additionally, do not do this on a non-secure or public internet connection.
• Switch payment methods: Utilize alternative payment methods like PayPal.
• Keep track of your credit limit: Regularly monitor your credit card balance and avoid making transactions that would exceed your available credit.
• Update your card information: Make sure to update your card information with online retailers and service providers whenever there is a change in your card details, such as a new expiration date or a reissued card number.