Warranty Upgrade - Post Device Purchase Add-on
Warranty Upgrade - Post Device Purchase Add-on is backordered and will ship as soon as it is back in stock.
Delivery and Shipping
Delivery and Shipping
Delivery Information
When ordering with GreenGreenStore, we offer:
- Fast & Free delivery: a next weekdays service (DPD) in most of the UK (2 days in the Highlands/NI & remote areas).
- Order before 11am Monday to Thursday for next day delivery.
- We do offer a Saturday delivery option for a small charge for orders made before 11am on a Friday. The Saturday option must be chosen at checkout, otherwise orders will be delivered on Monday (excluding bank holidays).
- The courier will always be fully insured, for your peace of mind.
- You will not be able to choose the options of leave at a safe place or with a neighbour, due to the value of the goods sold.
- You will be able to collect your order from a DPD parcel shop if are unable to be in for your delivery, you will need ID to collect your order.
- DPD may occasionally deliver your order to a parcel shop if you are not in, rather than retry delivery.
Returns/Refunds
- 30-days Return Period (the return is pre-paid, read more here).
- Refunds will be issued within 2 business days once we have received your return. Once issued, it may take between 2-10 days for the funds to appear on your original payment method, this varies based on the source used. See our FAQ for more information on returns.
- Any optional shipping upgrades, such as Saturday shipping, are non-refundable.
Warranty Upgrade - Post Device Purchase Add-on
Enjoy peace of mind by extending our warranty to 12 months. Our in-house specialists are here to assist. Our extended warranty can be selected on the product page when buying the device (most customers do this), or within 30 days of the purchase (via checking out this item separately).
CAD Laptop Warranty upgrade Cost:
- £59 to upgrade from 6M to 12M
- Or £79 to upgrade from 3M to 12M
Non-CAD laptop warranty upgrade cost:
- £29 to upgrade from 6M to 12M
- Or £39 to upgrade from 3M to 12M
The correct cost must be selected on this page (if you selected £0.00 option at the checkout, no warranty will be included).
Terms:
- Warranty upgrades can be made within 30 days of your order only, any warranty upgrades ordered more than 30 days after your order, will not be eligible for the extended coverage & will instead be refunded.
- If no warranty upgrade option was visible on the store product page at checkout, we presently do not offer warranty extension on that item - please do not order this extension (it will be refunded without any warranty extension).
- This optional warranty upgrade option is exclusively for the website orders (which are placed directly on http://www.GreenGreenStore.co.uk only). Orders made from our other channels, e.g. eBay, would not be eligible for this upgrade option.
- Our warranty is inclusive of the parts & labour costs when active. It is a return to base / RTB service (not onsite). Where needed, we may ask you to send the device to us for servicing.
- Our warranty is inclusive of courier collect & postage cost within the first 30 days. We'll cover the cost to send the repaired device back to you throughout the warranty duration. We'll pay for the collection postage cost within 30 days of the order too. After the first 30 days, the collection cost will be chargeable at £15 per instance.
- If you experience any device issues that is covered by the warranty, simply contact our dedicated support team. We'll guide you through the process and arrange for repairs.
- Warranty Repairs can take an estimated 7-14 working days from when we receive the item. This may vary depending on the type of repair and the availability of parts if required.
-
Extended warranty does not consumeable parts - it does not cover the battery nor the chargers, these are are covered for 30 days from the initial date of the device's delivery only.
- If you have purchased multiple units on a single order, please leave a note during checkout for which unit(s) you would like to extend the warranty for. This upgrade only covers 1 unit, to extend multiple, please match the quantity of this listing to the number of units you wish to extend.
- If you have multiple units which currently have different warranty lengths, you will need to add two versions of this product listing to your cart before checkout, or place multiple new orders.
- Some product categories (such as CAD laptops) go through more wear during their lifetime and so have different pricing accordingly. Please select the type of laptop you have purchased to get the correct pricing. If you are unsure which category your order fits into, get in touch and we'll be happy to help.
FAQ: How do I purchase device warranty upgrade?
Q1: Is there any difference between purchasing the warranty with the device upfront, or purchasing the warranty add-on later, within the first 30 days?
The service is exactly the same - except purchasing it upfront together may be faster & make it less likely for one to forget about purchasing the warranty upgrade add-on, given the warranty upgrade needs to be purchased within the first 30 days.
Q2: If I'm purchasing the device for the first time, can I add this "post device purchase" add-on into the basket?
When purchasing a device, we would suggest using the "upgrade" option within the device's product page (rather than putting this standalone / post purchase add-on into the cart). The post purchase item is typically intended for the customers to acquire the warranty upgrade within the first 30 days of their purchase.
Q3: I've purchased a device from another channel that GreenGreen Store operates in (e.g. our eBay store), could I use this form to get it extended to 12 Months?
This warranty upgrade offering is currently a GreenGreen Store website exclusive feature. Orders made from our other channels (e.g. eBay), would not be currently eligible for this upgrade option. If there is any query, email us on contact@greengreenstore.co.uk.
Q4: I purchased a device more than 30 days ago on the website, could I get it extended to 12 Months?
This warranty upgrade offering has to be purchased within the first 30 days of the device purchase. If there is any query, email us on contact@greengreenstore.co.uk.
Q5: Does this warranty upgrade offer cover liquid damage or accidental damage?
No, this warranty upgrade offering is merely a duration extension on the standard warranty offering that we provide. Both the included warranty duration, and any upgraded warranty duration would remain a limited hardware warranty, and will not, to be clear, cover accidental or liquid damage. For our full warranty terms (including exclusion), visit our warranty page.
Grade Opened Never Used:
A like-new unit, may be an open box product or may have been unsealed by us. These units will not have been by an end user, only by our in-house technicians.The laptop may have very small wears and/or marks, however these must be very limited or almost unnoticeable.
Grade A:
This is a laptop that has a very good condition screen. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.
Grade B:
This describes a laptop with a good condition screen, with faint pressure marks, surface marks and up to 2 stuck pixels. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base.
Grade C:
This is used to describe any laptop with a screen that could be described as in a functional condition (visible pressure marks & surface marks, over 2 stuck pixels). There could be heavy wear on the keyboard, trackpad or palmrest and there may be heavy wear and small marks on the exterior such as the lid or base.
- Hardware warranty included. All items we provide include some Return-to-Base (RTB) hardware warranty with us (UK-wide only). This duration varies between 3 to 12 months, this is stated in the product description tab on each product page. This limited hardware warranty does not include accidental damage cover (e.g. from liquid damage/drops, etc). The battery & the charger both have 30 days warranty only.
- Warranty Extensions: Warranty upgrades can be made during checkout, they can be selected just to the right of the product images above, or within 30 days of your order only, any warranty upgrades ordered more than 30 days after your order, will not be eligible for the extended coverage & will instead be refunded. Both the included warranty duration, and any upgraded warranty duration would remain a limited hardware warranty, and does not cover for liquid nor accidental damage.
- Manufacturer Warranty: Items are backed by our in-house warranty period only, any remaining manufacturer warranty is not considered to be included as part of the listings. It should be regarded as a bonus only and we cannot guarantee that this will be honoured by the manufacturer.
- Support: Our technicians will provide support within our in-house RTB warranty period. If you need warranty support, you may email us on contact@greengreenstore.co.uk, or reach us via the live chat, or office phone on 01782976280, Our office hours are 9am to 5pm weekdays. We can provide a basic level of software support.This includes simple Windows setup tips, etc (to help you getting started). To be clear: detailed software support, third party software support & software training is not included.
- Repairs: Warranty Repairs can take an estimated 7-14 working days from when we receive the item. This may vary depending on the type of repair and the availability of parts if required. We do not offer any data recovery service, backing up your data is your responsibility. Within the first 30 days, we'll pay the postage cost to collect the item (for repair/replacement). After the first 30 days, we'd ask the customers to safely send the items to us (we'll still pay to send it back to you).
VAT Explained
Are the prices on the website inclusive VAT, or exclusive of VAT?
The price we quote on the website are inclusive of VAT, so there is no additional VAT charge to worry about.
Can I claim back the VAT on purchases on the GreenGreen Store?
1. If you're eligible to claim-back the UK VAT normally (e.g. you're a VAT registered company or a similar entity), then you should be able to reclaim the VAT, if the item is sold as "Standard VAT" (as in it includes the 20% VAT). Some of the items on the GreenGreen Store are sold on the Standard VAT scheme.
2. If a product, however, is sold on the VAT Margin Scheme, then you cannot claim the VAT back (the VAT is included in the price, but cannot be separately displayed).
3. If you're a private individual, this does not affect you. The price you see is the price you pay.
What is standard VAT?
Goods sold on this includes the 20% UK VAT & if you’re a VAT registered business you may be able to claim this back.
What is the VAT Margin Scheme?
This is frequently used for second hand goods / refurbished products - where the price you see includes the VAT, but the VAT cannot be claimed back, nor displayed separately on the invoice.
Under this scheme, VAT is calculated on the margin (instead of on the selling price). The second-hand products sold on VAT margin, are not re-taxed again on its whole value (as they would have already been taxed once, when they were first sold), instead it's taxed just on the margin added. This is frequently used in the refurb market - as it encourages a more circular economy, by allowing the resale of second-hand goods at a more accessible price.
How do I know which one it's sold on?
The item description will confirm which VAT an item is sold on. Additionally, on our website, there is a filter on the left hand side to quickly find the laptops you need. The VAT selection is at the bottom of the list.
How does the VAT Margin Scheme affect you?
If you’re a consumer, then it doesn’t affect you at all. The price you see is the price you pay.
If you're a VAT registered businesses (or other such organisation that could normally claim back the VAT on eligible purchases), then you will not be able to claim back the VAT on the goods sold on the VAT margin scheme.
I'm buying for business, does it make sense to buy on VAT Margin?
This depends on the item. You may sometimes find it more economical to buy the same product on the Standard VAT Scheme. That said, our product's pricing are benchmarked regularly (so it often could still makes sense to buy, even if it's on the VAT Margin Scheme, where you cannot reclaim the VAT).
We recognise that businesses (B2B), and household consumers (B2C) often need different products. As a result, we’re gradually stocking more business focused laptops on the Standard VAT scheme, whilst keeping the VAT margin scheme range for the consumers.
Are you a business looking for laptops on the Standard VAT scheme? Check out our Refurbished Business Collection. If you can't find what you're looking for, add new stock every day so keep a lookout for more.
Why Choose GreenGreen Store
We focus on the products from the well-known brands, which we are confident about recommending. They've been thoroughly checked & tested through our processes (by our technicians). You could be assured that we pride ourselves on the quality products we sell, and the service we provide. Find more about us here.
