Grade Opened Box / Never Used:

A like-new unit, may be an open box product or may have been unsealed by us. These units will not have been by an end user, only by our in-house technicians. The laptop may have very small wears and/or marks, however these must be very limited or almost unnoticeable.

Grade A:

This is a laptop that has a very good condition screen. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Grade B:

This describes a laptop with a good condition screen, with faint pressure marks, surface marks and up to 2 stuck pixels. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base.

Grade C:

This is used to describe any laptop with a screen that could be described as in a functional condition (visible pressure marks & surface marks, over 2 stuck pixels). There could be heavy wear on the keyboard, trackpad or palmrest and there may be heavy wear and small marks on the exterior such as the lid or base.

You can find our full grading guide here.

• Hardware warranty included. All items we provide include some Return-to-Base (RTB) hardware warranty with us (UK-wide only). This duration varies between 3 to 12 months, this is stated in the product description tab on each product page (any RAM/SSD upgrades made will be covered by this in-house duration only). This limited hardware warranty does not include accidental damage cover (e.g. from liquid damage/drops, etc).
• The Battery & the charger both have 30 days in-house warranty only.
• Any accessories purchased will have 30 days in-house warranty only.
• Warranty Extensions: Warranty upgrades can be made during checkout, they can be selected just to the right of the product images above, or within 30 days of your order only, any warranty upgrades ordered more than 30 days after your order, will not be eligible for the extended coverage & will instead be refunded. Both the included warranty duration, and any upgraded warranty duration would remain a limited hardware warranty, and does not cover for liquid nor accidental damage.
• Manufacturer Warranty: Items are backed by our in-house warranty period only, any remaining manufacturer warranty is not considered to be included as part of the listings. It should be regarded as a bonus only and we cannot guarantee that this will be honored by the manufacturer.
• Support: Our technicians will provide support within our in-house RTB warranty period. If you need warranty support, you may email us on contact@greengreenstore.co.uk, or reach us via the live chat, or office phone on 01782976280, Our office hours are 9am to 5pm weekdays. We can provide a basic level of software support. This includes simple Windows setup tips, etc (to help you getting started). To be clear: detailed software support, third party software support & software training is not included.
• Repairs: Warranty Repairs can take an estimated 7-14 working days from when we receive the item. This may vary depending on the type of repair and the availability of parts if required. We do not offer any data recovery service, backing up your data is your responsibility. Within the first 30 days, we'll pay the postage cost to collect the item (for repair/replacement). After the first 30 days, we'd ask the customers to safely send the items to us (we'll still pay to send it back to you).

• Linux Support: Unless stated otherwise in the product listing, or confirmed in writing by GreenGreenStore before you order, this laptop or desktop computer is tested and supplied with Windows, or the appropriate Apple operating system for Apple products. Linux is not tested, advertised, supplied, or supported.
  
  Linux compatibility varies by model, hardware configuration, distribution, version, and driver availability. WiFi, Bluetooth, graphics, webcams, fingerprint readers, sleep, battery life, power management, keyboard shortcuts, and other features may not work as expected under Linux.
  
  Installing Linux does not remove your statutory rights, and genuine hardware faults unrelated to Linux remain covered by our hardware warranty. However, Linux installation, drivers, dual boot, battery life under Linux, software issues, and problems caused by changing or replacing the supplied operating system are not covered by GreenGreenStore support or warranty. Please research the exact model before buying.

You can find our full warranty terms & conditions here.

Are the prices on the website inclusive VAT, or exclusive of VAT?

The prices we quote on the website are inclusive of VAT, so there is no additional VAT charge to worry about.

What is the VAT Margin Scheme?

This is frequently used for second hand goods / refurbished products - where the price you see includes the VAT, but the VAT cannot be claimed back, nor displayed separately on the invoice.

What is Standard VAT?

Goods sold on this include the 20% UK VAT & if you’re a VAT registered business you may be able to claim this back.

How do I know which one it's sold on?

Items on Standard VAT will show the Ex VAT price below the price including VAT. All items will have a small line below explaining which it is sold on. The item description will also confirm which VAT an item is sold on.

Can I claim back the VAT on purchases on the GreenGreen Store?

1. If you're eligible to claim-back the UK VAT normally (e.g. you're a VAT registered company or a similar entity), then you should be able to reclaim the VAT, if the item is sold as "Standard VAT" (as in it includes the 20% VAT). Some of the items on the GreenGreenStore are sold on the Standard VAT scheme.

2. If a product, however, is sold on the VAT Margin Scheme, then you cannot claim the VAT back (the VAT is included in the price, but cannot be separately displayed).

3. If you're a private individual, this does not affect you. The price you see is the price you pay.

You can find more information about VAT here.