Name: Microsoft Surface Laptop 4: 11th Gen i5, 8GB RAM, 256GB, Touchscreen, Warranty
Brand: Microsoft
SKU: M475
Price: 699.00 GBP
Availability: OutOfStock

Description
Delivery & Return
Grading Explained
Repairs & Warranty
Pricing & VAT

Description

Item condition:

A good condition used laptop, checked and tested by our technicians (with photos of the actual listed unit). It comes with the charger in a repacked box. It has a 3-month RTB warranty with us. May have some Microsoft warranty until Dec 2022** (see photo 3). The inside and screen look okay. The outside looks good (has 2 small marks on the corner & left edges; cosmetic only). Will be shipped via a fully insured courier. This battery holds at least 95% of the original battery charge. Powerful spec in a thin form factor, expect some normal heat/noise under load. It is sold on the VAT Margin Scheme (The VAT cannot be claimed back).

Spec (of the listed unit):

13.5" PixelSense multi-touch Display (2256 x 1504, 201 PPI)
Intel Iris Xe Graphics
Intel 11th Gen Core i5-1145G7 @2.60 GHz (Turbo Boost upto 4.4Ghz, 8 Threads)
8GB RAM included
256GB SSD included
Backlit Keypad (UK layout)
Windows 10 Pro
Wifi, Bluetooth, Webcam
Ports: 1x full-size USB 3, 1x USB Type-C 3.1 Gen 1, 3.5 mm audio jack, 1x Surface Connect port
Dimensions: 308 x 223 x 14.5 mm, from 1.2 kg
Colour: Silver

What's included:

Microsoft Surface Laptop 4
AC Charger
EU/International buyer? You may need an adaptor for the UK plug. We may be able to include (adds 1-2 extra days)

VAT:

Please note - this item is sold under HMRC's VAT Margin Scheme - meaning whilst the total price is inclusive of VAT - as per accordance to the HMRC's VAT Margin scheme requirement, the invoice will only display the total price, the VAT portion cannot be separately displayed (as such you will not be able to claim-back the VAT on this purchase).

Peace of mind:

We include a 3-month return to base coverage from the date of arrival.

Our technician will provide support (simply contact us). If the initial remote diagnostics shows the need, we may request for you to get the item to us for servicing (within 30 days, repair/replace, or refund available); after the initial 30 days, a refund will only be arranged if repair or replacement is not possible. After the initial 30 days, the onus of the postage cost is with the buyer.

During the service, we cannot be held responsible for any data loss that may occur, as we may be required to reinstall the Operating System (which will erase previous data).We are unable to offer data recovery. As a good practice, we advise our customers to regularly back up their data.
This does not apply to cosmetic wear due to use, nor existing issue(s) already noted in the original listing, nor does it cover any consumable part (e.g. the battery). During the service, if damage due to misuse is found, e.g. liquid damage /drops, cracked screen, etc, then the cover will be voided (set out fully in the "additional return policy details" below).
**Our RTB cover, is separate to any remaining manufacturer's warranty. To be clear, any remaining manufacturer's limited hardware warranty is not considered a part of this listing's offer, and should be considered as bonus only (the rationale is that whilst the laptops' warranty tends to follow the serial number & are normally serviceable under such warranty - we have no influence over the manufacturers' warranty policy in the future, should they adjust); as such we stand by our RTB limited hardware cover only, as a part of this listing.

Delivery & Return

When ordering with GreenGreen Store, we offer:

30-days Return Period (the return is pre-paid, read more here).
Fast & Free delivery: a next weekdays service (DPD) in most of the UK (2 days in the Highlands/NI & remote areas). The courier will always be fully insured, for your peace of mind.
11AM cut-off for same-day dispatch: during the weekdays.

Delivery courier

Grading Explained

Grading explained:

We are focused on providing a detailed amount of product information, so that you could shop online with ease. We've made some notes to make it easier for you to browse here.

All of our items must pass functionality testing. Each device that we sell, may be in a different cosmetic condition.
There are 2 main ways to get a better sense of the condition (of the product).

Firstly, the detailed photos & condition are available:

These are available for most of the products (when applicable).
They're aimed to be fair (though critical where needed), to give you a better sense of the condition.

If there is something else that you'd like to ask which we've not covered, simply get in contact with us.

Secondly, the Grading Shortcut (A / B+ / B / C) is available:

This feature was added to help narrowing down the relevant products more easily. It is a single score grade, that confirms that the product meets a minimal standards (across: the screen,the inside casing, the outside casing & the amount of battery % remaining). The area which receives the lowest grading, then becomes the overall grading. For instance, if the screen is a Grade B, but for all other 3 areas are Grade A, it would be marketed as a Grade B laptop.

What the Grading Shortcut (A / B+ / B / C) means:

Grade A:

This is best described as 'Like-new'. This means that the laptop is almost new or open-box. The laptop may have very small wears and/or marks, however these must be very limited or almost unnoticeable.

Grade B+

This is a laptop with a very good condition screen. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Grade B

This describes a laptop with a good condition screen, with faint pressure marks, surface marks and up to 2 stuck pixels. It may have some wear on the keypad, bezel or trackpad and could have some visible wear on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Grade C

This is used to describe any laptop with a screen that could be described as in a functional condition (visible pressure marks & surface marks, over 2 stuck pixels). There could be heavy wear on the keyboard, trackpad or palmrest and there may be heavy wear and small marks on the exterior such as the lid or base. Tests on the battery will show over 60% of the battery charge available.

Grading Shortcut (A / B+ / B / C) vs detailed description, what's better?

The Grading Shortcut is there to makes the initially narrowing down search easier. It's minimum standard focused.
The photos & detailed description will typically give you a better / fuller sense of the actual condition, once you've narrowed down the search. Many of our customers really enjoy this, as it gives them a closer sense of the product itself.

Repairs & Warranty

Warranty & Repairs:

All items include a 3 month Return to Base warranty by us (unlessotherwise stated on the listing), this begins on the date of arrival.

Our technicians will provide support withinour warranty period for hardware only. This does not include software support nor is accidental/liquid damage covered.

If you need warranty support, you may email us on contact@greengreenstore.co.uk, or reach us via the live chat, or office phone on 01782976280.

Our office hours is 9am-5pm weekdays.

Need support?

If it cannot be resolved remotely, we may request you to send your item to us. Backing up your data is your responsibility. Your computer will be reset during the repair (your data will be lost). We do not offer any data recover service.

Back-up your data regularly

We cannot be held responsible for any data loss that may occurwhilst your item is in our possession. We recommend that our customersback up their data before sending their item to us.

We stand by our in-house warranty period

Any remaining manufacturer warranty is not considered to be includedas part of the listings. It should be regarded as a bonus only and wecannot guarantee that this will be honoured by the manufacturer.

Item damaged in transit?

In case of damage in transit, please inform us in writing, nomore than 7 working days after the delivery. We're reachable oncontact@greengreenstore.co.uk, or the live chat.

Warranty Exclusions:

Updated on the 12th Feb 2022. We reserve the right to update the exclusion clauses without notice.

The in-house warranty provided by SMT Commerce Ltd (Trading asGreenGreenStore) shall not apply, regardless of whether the Product isin-warranty, or out of warranty, in the following situations:

TheProduct is damaged by accident, abuse, catastrophe, improper use(including failure to heed instructions or warnings), impropermaintenance, inadequate packaging, neglect, misuse, operator error. Ifyou require accidental coverage, please consider liaise with a 3rd partyinsurance provider.
Normal wear and tear, including withoutlimitation, to a Product or Product accessory or part that is consumableor expendable. Both the charger & the battery shall have 30 dayswarranty with us only.
Damage to or loss of any data, program, orremovable storage media; we suggest for our customers to frequentlybackup their data externally & on the cloud.
The Product isdamaged due to alterations, changes, modifications, repair, or otherservices performed by a third party that is not authorized by SMTCommerce Ltd.
The Product is damaged by external causes, includingbut not limited to, corrosion, falls, environmental factors (includingtemperature and humidity), power failure, faulty power supply, airconditioning, operator, data communications system failure ormalfunction.
Loss of your item after the delivery (we suggestreviewing home insurance or personal insurance products to ensureadaquate coverage).
Hardware or software incompatibility issue(s). Wecan optionally assist with basic Windows troubleshootings, however wedo not currently provide software specific support, we suggestcontacting the vendor of softwares to confirm compatibility (or checkingthe said app's minimum hardware requirements) before purchasing thelaptops.
Installation, relocation, or removal of Product or any accessories, apparatus, attachments or other devices;
Productaccessory, apparatus, attachment, or devices that are not originallybundled with the Product, or is not provided by SMT Commerce Ltd;
Product that is not purchased from the GreenGreenStore Online Store.

Pricing & VAT

Are the prices on the website inclusive VAT, or exclusive of VAT?

The price we quote on the website are inclusive of VAT, so there is no additional VAT charge to worry about.

Can I claim back the VAT on purchases on the GreenGreen Store?

1. If you're eligible to claim-back the UK VAT normally (e.g. you're a VAT registered company or a similar entity), then you should be able to reclaim the VAT, if the item is sold as "Standard VAT" (as in it includes the 20% VAT). Some of the items on the GreenGreen Store is sold on the Standard VAT.

2. If a product, however, is sold on the VAT Margin Scheme, then you cannot claim the VAT back (the VAT is included in the price, but cannot be separately displayed).

3. If you're a private individual, this does not affect you. The price you see is the price you pay.

What is standard VAT?

Goods sold on this includes the 20% VAT & if you’re a VAT registered business you may be able to claim this back.

What is the VAT Margin Scheme?

This is frequently used for second hand goods / refurbished products - where the price you see includes the VAT, but the VAT cannot be claimed back, nor displayed separately on the invoice.

How do I know which one it's sold on?

The item description will confirm which VAT an item is sold on. Additionally, on our website, there is a filter to quickly find the laptops you need.

How does the VAT Margin Scheme affect you?

If you’re a consumer, then it doesn’t affect you at all. The price you see is the price you pay.

If you're a VAT registered businesses (or other such organisation that could normally claim back the VAT on eligible purchases), then you will not be able to claim back the VAT on the goods sold on the VAT margin scheme.

I'm buying for business, does it make sense to buy on VAT Margin?

This depends on the item. You may sometimes find it more economical to buy the same product on the Standard VAT Scheme. That said, our product's pricing are benchmarked regularly (so it often could still makes sense to buy, even if it's on the VAT Margin Scheme, where you cannot reclaim the VAT).

We recognise that businesses (B2B), and household consumers (B2C) often need different products. As a result, we’re gradually stocking more business focused laptops on the Standard VAT scheme, whilst keeping the VAT margin scheme range for the consumers.